Cancellation and Rescheduling Policy
We look forward to meeting you in one of our training courses however know that sometimes circumstances change.
With small class sizes it is vital that you notify us of any intention to reschedule or cancel as early as possible.
These terms and conditions form a part of the Dents R us enrolment/purchase agreement with you and apply to all training. The policy has been written to give you the information you need and to allow us to meet our overheads.
Bookings are confirmed with a 30% deposit. You can pay by cheque or direct debit. The full fee must be paid two weeks before course commencement.
4-6 Weeks Advance Notice
To Reschedule: If you change the date you will incur a rebooking fee of $150.
To Cancel: $1000
2-4 Weeks' Advance Notice
To Reschedule: If you change the date you will incur a rebooking fee of $350.
To Cancel: $2,500
1-2 Weeks' Advance Notice
To Reschedule: If you change the date you will incur a rebooking fee of $500.
To Cancel: Forfeit of deposit
Less than 1 Week's Advance Notice
To Reschedule: Forfeit deposit
To Cancel: Half of the full fee is payable.
How to Reschedule or Cancel
Email us your name, the training date and location you have booked and whether you wish to cancel or reschedule.
Please contact us by phone on 0438 383 555 if you have not received a response within 2 working days. This will ensure the correct receipt date is noted and that email delivery has not been hampered by any technical problems which may occur.